ITIL Foundation (Synchronous E-learning)
About This Course
LO1: Investigate incidents or technical issues that impact infrastructure operations using service management
LO2: Investigate infrastructure and network problems of low to mid-level complexity in line with ITIL guiding principles
LO3: Respond to ad-hoc service requests by applying operational processes or procedures considering the four dimensions of service management
LO4: Resolve technical issues or problems for consumers within an agreed resolution time in alignment with the service value system
LO5: Handle routine tasks in the administration, configuration and support of infrastructure using ITIL practices
LO6: Execute tasks and activities in an infrastructure upgrade plan in line with the guidelines and processes of ITIL practices
LO7: Spot warning indicators or significant declines in system and network performance after the deployment of upgrades or updates based on ITIL practices
What You'll Learn
LU2: ITIL Guiding Principles
LU3: Dimensions of Service Management
LU4: Service Value System
LU5: ITIL Practices – Configuration
LU6: ITIL Practices – Upgrade
LU7: ITIL Practices – Monitoring
Entry Requirements
• Age – 21 to 65 years old
• Language and literacy proficiency level – Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
• Computer literacy – Good
• WSQ proficiency level – Level 1 Operational
• Prerequisite experience – Minimum one year of experience in IT industry