Human-Centric Design: Improve Operational Efficiency and User Experience
Training Provider: NATIONAL UNIVERSITY OF SINGAPORE
Course Reference: TGS-2024049704
S$630
Original: S$2,100
Save S$1,470
About This Course
The course aims to equip learners with human-centric tools and methods to develop quality service journey and environment by empathizing with customer needs.
The key Human-Centered Design (HCD) principle involve leveraging on multiple stakeholders in identifying and addressing issues instead of a linear top down approach to improve customer experience.
The scope in this course includes:
- User research methods to understand and empathize with customers.
- Mapping data to analyse & identify improvement opportunities.
- Developing Personas from research to visualize key audience.
- Ideation methods to address relevant issues with innovative ideas.
What You'll Learn
Human-centred design is a problem-solving approach that prioritizes users’ needs, preferences, and behaviours - understanding their perspectives and experiences, and actively involving them to improve customer experience.
Entry Requirements
Requires working English language proficiency.
Course Details
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