ITIL4 Plan, Implement and Control
About This Course
LO1: Identify associated costs and resources for IT assets to implement basic, small scale changes
LO2: Identify associated costs and resources for service configuration items to implement basic, small scale changes
LO3: Analyse the impact of deployment changes on business processes using key performance metrics
LO4: Analyse the impact of changes to employees and stakeholders and produce communication materials to update affected employees and stakeholders
LO5: Apply change control procedures to authorized changes in the regular work processes, using change enablement
LO6: Analyse changes and transitions in change enablement and propose finetuning suggestions for business processes or operations
What You'll Learn
LU2: Service Configuration Management
LU3: Deployment Management
LU4: Release Management
LU5: Change Enablement
Entry Requirements
• Age – 21 to 65 years old
• Language and literacy proficiency level – Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
• Computer literacy – Good
• Minimum one year of experience in IT industry
• Candidates must already have achieved ITIL4 Foundation certification to attend the course.