ITIL4 Collaborate, Assure and Improve
About This Course
LO1: Apply stakeholder mapping to analyse stakeholders and their impact to the organization, using relationship management
LO2: Manage queries and concerns through written communications with stakeholders while upholding company’s interests in supplier management
LO3: Set stakeholders’ expectations and needs using service level management
LO4: Maintain regular communications with stakeholders to foster alignment using continual improvement
LO5: Identify stakeholders and their roles and responsibilities in information security management
What You'll Learn
LU2: Supplier Management
LU3: Service Level Management
LU4: Continual Improvement
LU5: Information Security Enablement
Entry Requirements
• Age – 21 to 65 years old
• Language and literacy proficiency level – Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
• Computer literacy – Good
• Minimum one year of experience in IT industry
• Candidates must already have achieved ITIL4 Foundation certification to attend the course.