WSQ Mastering Employees Coaching for Workplace Success
About This Course
LU1: Role and Characteristics of Coaches
LU2: Effective Coaching Plans
LU3: Overcome Learning Barriers with Tailored Coaching Techniques
LU4: Monitoring Progress and Providing Feedback
What You'll Learn
LO2: Design an appropriate coaching plan for improving service performance that includes improvement areas
LO3: Utilise appropriate coaching techniques for improving service performance by analysing potential learning barriers
LO4: Apply appropriate techniques for monitoring progress and methods for providing feedback on service performance
Entry Requirements
● 21 years and above
● Able to listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
● Possess basic computer literacy, including navigating a personal computer operating system and internet skills.
● Minimum 3 months of working experience
Should the learners not possess the required skills and knowledge, they will be invited for an interview by the Training Administrator / Training & Ops Manager (via in-person, audio/video call) and advised on suitable courses that they could undertake to improve their ability to fit into this course.