WSQ Mastering Effective Problem Solving Skills at Workplace
About This Course
LU1: Symptom Identification
Determine potential workplace problems from various sources
by recognising the symptoms
LU2: Problem and Root Cause Analysis
Determine the root causes by analysing the workplace
problem using the appropriate problem-solving tools and
techniques
LU3: Impact of Potential Problems
Determine the impact of potential problems on job
responsibilities and stakeholders using logical deduction and
analysing the relevant information
LU4: Effective Communication of Problems
Explain problems effectively using the appropriate modes of
communication
LU5: Solution Proposal
Propose potential solutions to workplace problems after
considering the strengths and weaknesses of the corrective actions
LU6: Evaluation of Implemented Solutions
Review the effectiveness of the implemented solutions and
plans by conducting reflective assessments from the impacted
sources
What You'll Learn
LO2: Determine the root causes by analysing the workplace problem using the appropriate problem-solving tools and techniques
LO3: Determine the impact of potential problems on job responsibilities and stakeholders using logical deduction and analysing the relevant information
LO4: Explain problems effectively using the appropriate modes of communication
LO5: Propose potential solutions to workplace problems after considering the strengths and weaknesses of the corrective actions
LO6: Review the effectiveness of the implemented solutions and plans by conducting reflective assessments from the impacted sources
Entry Requirements
● 21 years and above
● Able to listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
● Possess basic computer literacy, including navigating a personal computer operating system and internet skills.
● Minimum 3 months of working experience
Should the learners not possess the required skills and knowledge, they will be invited for an interview by the Training Administrator / Training & Ops Manager (via in-person, audio/video call) and advised on suitable courses that they could undertake to improve their ability to fit into this course.