The Art of Omotenashi: Creating Memorable Hospitality Experiences
About This Course
At the end of this course, participants will be able to achieve the following:
1. Identify different customer segments, their needs and expectations to effectively meet customer requirements.
2. Identify the key qualities of a service professional, the importance of going the extra mile, implement strategies to exceed customer expectations, and project a professional image and persona.
3. Demonstrate effective communication skills, both verbal and non-verbal, when interacting with customers.
4. Identify areas for improvement, escalate feedback effectively, and con-tribute to continuous enhancements.
What You'll Learn
LU1: Customer Diversity and Needs
LU2: Projecting a Professional Image and Delivering Exceptional Service
LU3: Effective Communication Skills for Service Professionals
LU4: Escalating Feedback for Continuous Improvement
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.