Customer Journey Mapping
Training Provider: Ngee Ann Polytechnic
Course Reference: TGS-2024051617
S$195
Original: S$650
Save S$455
About This Course
The focus of this workshop is to help participants better understand their customers’ experience of your brand at various touchpoints. These insights can contribute to better business decision-making and the development of improvement programs that continuously improve on service design.
What You'll Learn
Participants will adopt a blend of discussion-based and problem-based learning in this workshop, and to contextualise their learning with examples from actual workplace settings. The course will engage with hands-on practice while discussions and reflections aim to develop critical thinking for the participants’ learning and development.
Entry Requirements
N.A.
Course Details
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