Effective Email Writing with Generative AI
About This Course
A practical, hands-on course that helps professionals use Generative AI tools to draft, refine, and respond to emails faster and more effectively in everyday work situations.
This course teaches how to use Generative AI to manage everyday workplace emails efficiently, professionally, and confidently.
By the end of the course, learners will be able to:
1. Draft common workplace emails using Generative AI, including requests, replies, follow-ups, and escalation messages
2. Improve email clarity, tone, and professionalism using AI tools such as ChatGPT or Grammarly
3. Adapt email tone and structure for different audiences and scenarios (e.g., clients, colleagues, managers)
4. Review and refine AI-generated emails for accuracy, professionalism, and data sensitivity
5. Apply responsible AI practices in workplace communication
What You'll Learn
• Common types of workplace emails
• When to use email vs other communication
2. Structuring Clear and Professional Emails
• Subject lines, message flow, call-to-action
• Writing for clarity and readability
3. Managing Tone for Different Situations
• Polite vs firm communication
• Internal vs external audiences
• Difficult emails (complaints, escalation)
4. Using Generative AI to Draft Emails Quickly
• Prompting AI for first drafts
• Writing replies and follow-ups
• Rewriting unclear emails
5. Using AI to Improve and Refine Emails
• Tone adjustment
• Grammar and clarity checks
• Condensing long messages
6. Saving Time with AI in Daily Email Workflows
• Summarising long threads
• Generating action points
• Creating templates for common emails
7. Responsible Use of AI in Email Communication
• Reviewing AI output
• Avoiding over-reliance
• Confidentiality and data awareness
8. Hands-on Practice with Workplace Scenarios
• Responding to real email examples
• Editing AI-generated drafts
• Improving poor-quality emails
Entry Requirements
There is no minimum entry requirement for this course.