WSQ Customer Relationship Management Operations Level 1
Training Provider: Republic Polytechnic
Course Reference: TGS-2024052165
S$115
Original: S$230
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About This Course
At the end of this course, participants will be able to:
• Define Customer Relationship Management (CRM) and its significance in modern business
• Explain the importance of customers satisfaction
• Identify the evolution of customers' needs
• Describe the components of service delivery system
• Discover the concept of customer loyalty
• Explore basic strategies for building and maintaining customer
What You'll Learn
This introductory course provides a foundational understanding of Customer Relationship Management (CRM) operations, focusing on fundamental principles, strategies, and technologies that underpin effective customer engagement. Participants will gain practical insights into building and managing customer relationships for organizational success.
Entry Requirements
Proficiency in English
Course Details
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