WSQ Customer Relationship Management Operations Level 2
Training Provider: Republic Polytechnic
Course Reference: TGS-2024052166
S$200
Original: S$400
Save S$200
About This Course
At the end of this course, participants will be able to:
• Determine the strategic role of Customer Relationship Management (CRM) in organizational success
• Explain the importance of measuring service performance
• Describe methods of measuring service performance
• Assess the success factors in service organisations
• Analyse the causes of failures in service organisations
• Explain the impact of technology on productivity
• Describe the modes of technologies for service organisations
• Identify the future trends and development of technology in service organisations
What You'll Learn
This course provides an in-depth understanding of Customer Relationship Management (CRM)
operations, focusing on strategies and technologies that organizations employ to build and maintain
strong relationships with their customers. Participants will explore the key principles, tools, and best
practices essential for effective CRM implementation.
operations, focusing on strategies and technologies that organizations employ to build and maintain
strong relationships with their customers. Participants will explore the key principles, tools, and best
practices essential for effective CRM implementation.
Entry Requirements
Proficiency in English
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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