Service & Process Innovation Design
Training Provider: SINGAPORE POLYTECHNIC
Course Reference: TGS-2025052248
S$510
Original: S$1,700
Save S$1,190
About This Course
This course enhances Small and Medium Enterprise (SME) staff to establish a shared understanding of customer needs and expectations and to focus on how each department supports the creation of customer value, and thereby focus on improving or rethinking specific areas to continuously innovate service design to delighting customers all throughout their journey. This covers strategic, operational, management, and frontline employees.
What You'll Learn
Introduction to Lean concept, Introduction to Design Thinking (DT), Applying Lean concepts for process enhancements, Applying DT for service innovation.
Entry Requirements
Participants employed by Small and Medium Enterprise (SME). Participants must be proficient in English with product and service management, delivery and operations background with an interest to work towards process and service enhancement.
Course Details
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