Strategic Frontline Officer Course
About This Course
This bespoke course module will cover topics aligned with the organisation’s transformation goals and expectations. Strategic Frontline Officer, focusing on both strategic thinking and practical implementation
• Learners able to explain internal and external environments that can lead to a change in the organisation
• Learners can describe types of changes to work practices and the Importance of proactive involvement by participation in change management programmes
• Learners can describe the behavioural impact of change processes, the scope of individual discretion and freedom to feedback with regards to change and ways in which improvements and changes can be suggested
• Learners able to understand the change process, leading teams through change
strategies for overcoming resistance
• Learners can describe and demonstrate abilities in change management and build self-confidence and a growth mindset, leading to greater resilience and achievement in various aspects of life.
• Learners can describe and demonstrate abilities in the foundational principles and stages of design thinking, a human-centred approach to problem-solving that encourages innovation and creativity.
What You'll Learn
Learners will gain the following knowledge and abilities:
Aware of the current security landscape and recognise the impact of social media on security operations.
Understand the social, emotional and behavioural needs of customers.
Apply customer-centric and human-centred solutions.
Demonstrate proficient interpersonal and communication skills to liaise with stakeholders such as customers and team members.
Take ownership and go the extra mile to serve oneself and the organisation.
More creative in problem-solving and generating new ideas.
Develop healthy self-confidence and boost self-esteem to be an Impact Player.
Enhance emotional intelligence capability to defuse conflict.
Adapt to change with a Positive Mindset by assimilating accountability and collaboration.
Learn to utilise mindset change tools, influence pyramid, outward mindset pattern and resoling collusion.
Entry Requirements
Age
The minimum entry age at the time of application is 21, and the maximum age is 60.
Physical and Medical Requirement. Learners must certified by a medical doctor to be physically fit for work. Not be colour-blind or hearing impaired.
Education Qualifications
The minimum entry educational qualification for learners shall be GCE ‘O’ Level, Polytechnic Diploma or their equivalent.