Provide Quality Service – Customer Management Level 1
Training Provider: ASSOCIATES CONSULTING PTE LTD
Course Reference: TGS-2025052605
S$95
Original: S$190
Save S$95
About This Course
This course will enable an individual to acquire the knowledge and skills to manage customers with the goal of improving business relationships with customers and achieving service requirements at the workplace.
What You'll Learn
By the end of the course, learners will be able to:
• LO1. Recognise customers’ needs, expectations and potential triggers in their service environment
• LO2. Perform measures to address urgent customer needs in accordance with organisational requirements and procedures
• LO3. Respond to service challenges by applying service recovery procedures and clear communications
• LO4. Recognise service challenges that need to be escalated to their supervisors
• LO5. Identify areas for improvement based on feedback given by customers
• LO1. Recognise customers’ needs, expectations and potential triggers in their service environment
• LO2. Perform measures to address urgent customer needs in accordance with organisational requirements and procedures
• LO3. Respond to service challenges by applying service recovery procedures and clear communications
• LO4. Recognise service challenges that need to be escalated to their supervisors
• LO5. Identify areas for improvement based on feedback given by customers
Entry Requirements
Entry Requirements
- Able to read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 2
- Able to manipulate numbers at a proficiency level equivalent to the ESS Numeracy Level 2
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from ASSOCIATES CONSULTING PTE LTD
This course will enable an individual to acquire the knowledge and skills to identify and use the ap...
• Prepare Service Operations Plan in accordance with internal and external customer requirements i...
Prepare resources in accordance with the organizational service objectives. Apply cleaning methods a...