SCTP in Passenger Services (Eligible for Full-Time TA)
Training Provider: Institute of Technical Education
Course Reference: TGS-2025052770
S$1,608
Original: S$5,360
Save S$3,752
About This Course
This course equips trainees with the skills, knowledge and professional attributes to deliver high-quality customer service in aviation, focusing on end-to-end service strategies that enhance the passenger experience. Trainees will learn to assess and bridge service gaps, apply quality management principles, and incorporate sustainable practices in service delivery. Additionally, they will be trained to manage airport lounge operations, ensuring compliance with safety and hygiene standards, and deliver premium service to Very Important person (VIP) and executive guests, all while adhering to company Standard Operating Procedures (SOPs) and business ethics.
What You'll Learn
- Service Experience Design
- Customer Service Quality & Management System
- Airport Lounge Management
- Customer Service Quality & Management System
- Airport Lounge Management
Entry Requirements
Subject to a screening process to assess suitability for the course
Course Details
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