Mastering Key Skills of People and Relationship Management
About This Course
This course equips working adults with essential skills to build strong relationships and manage teams effectively. Covering topics such as effective communication, conflict resolution, emotional intelligence, and team motivation, it provides practical strategies for fostering a positive work environment and enhancing collaboration. By the end of the course, attendees will be prepared to build trust, inspire teams, and drive meaningful results through strong, constructive relationships.
What You'll Learn
- LO1: Identify strategies to promote an inclusive work environment
- LO2: Describe the types of diversity markers and implications at the organization
- LO3: Develop strategies to build team cohesion to achieve organizational service excellence
- LO4: Evaluate the factors in diversity challenges and opportunities at the organization
- LO5: Address challenges and opportunities relating to diversity that have implications on service delivery
Entry Requirements
- Minimum 21 years old
- English literacy e.g. WPL Beginner (L3)
- Professional Experience: No formal financial or accounting background is required, but learners should ideally have at least 1-2 years of work experience in any industry.
- Completed Primary School