The Art of Chatbot Development: From Concept to Deployment
Training Provider: ADEPT ACADEMY PTE. LTD.
Course Reference: TGS-2025053154
S$700
Original: S$1,400
Save S$700
About This Course
This course delves into best practices in customer relationship management, equipping learners with the knowledge to formulate strategies that enhance chatbot performance and effectiveness.
What You'll Learn
LU1: Understanding Customer Behaviour and Chatbot Design
-Analyse applications of customer behaviour analysis for chatbot design
-Examine components of a customer journey incorporating chatbot touchpoints
LU2: Enhancing Customer Experience with Chatbots
-Assess components of desired customer experience through chatbot interactions
LU3: Managing Customer Lifecycle with Chatbots
-Design stages in customer lifecycle management using chatbot technology
LU4: Critical Touchpoints for Chatbot Deployment
-Design critical customer touchpoints for effective chatbot deployment
LU5: Best Practices in Customer Relationship Management
-Formulate industry best practices in customer relationship management for chatbot implementation
LU6: Engaging Customers with AI-Powered Chatbots
-Develop strategies and tactics to engage customers through AI-powered chatbots
-Understand the role and importance of customer management experience software in chatbot systems
-Implement artificial intelligence enhancements in chatbot-driven customer experiences
-Explore methods to build the customer journey map with chatbot integration
-Appraise best practices in customer experience management through advanced chatbot functionalities
-Analyse applications of customer behaviour analysis for chatbot design
-Examine components of a customer journey incorporating chatbot touchpoints
LU2: Enhancing Customer Experience with Chatbots
-Assess components of desired customer experience through chatbot interactions
LU3: Managing Customer Lifecycle with Chatbots
-Design stages in customer lifecycle management using chatbot technology
LU4: Critical Touchpoints for Chatbot Deployment
-Design critical customer touchpoints for effective chatbot deployment
LU5: Best Practices in Customer Relationship Management
-Formulate industry best practices in customer relationship management for chatbot implementation
LU6: Engaging Customers with AI-Powered Chatbots
-Develop strategies and tactics to engage customers through AI-powered chatbots
-Understand the role and importance of customer management experience software in chatbot systems
-Implement artificial intelligence enhancements in chatbot-driven customer experiences
-Explore methods to build the customer journey map with chatbot integration
-Appraise best practices in customer experience management through advanced chatbot functionalities
Entry Requirements
• Possess minimally a ‘N’ Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5.
• Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3.
• For learners without the prerequisite, they will be allowed to be accepted in the course, should they possess a minimum of 1 year of relevant working experience.
Course Details
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