Influencing for Results
About This Course
WSQ Influencing for Results aims to equip learners with the skills and how-to in influencing behaviours, beliefs or attitudes in order to achieve desired outcomes and solutions.
Learners will learn about the key factors towards a successful influencing process, how to demonstrate success in engaging diverse stakeholders through strategic communication and collaborative decision-making.
At the end of this course, learners will be able to instill and build trust with stakeholders through a clear articulation of the desired goals and objectives.
What You'll Learn
LO1: Ascertain key stakeholders and essential networks to achieve targeted goals and objectives.
LO2: Build stakeholder trust and support by strategically incorporating them into the decision-making process.
LO3: Employ a combination of logic, conviction and interpersonal skills to effectively communicate desired goals and objectives with the appropriate communication style.
LO4: Coordinate ideas and strategies with key stakeholders to foster ownership and secure buy-in using collaboration techniques and understanding their verbal and non-verbal signals.
LO5: Verify decisions are supported with relevant experience, facts, and knowledge through the application of effective interpersonal communication techniques.
LO6: Convey the pros and cons behind decisions taken and proposed by employing effective persuasion methods to build confidence amongst stakeholders.
LO7: Unveil findings, insights and ideas openly and with flexibility by adapting to audience reactions.
LO8: Raise concerns to senior stakeholders if personal attempts to gain support fail.
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4