Work with Emotional Intelligence
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2025054328
S$400
Original: S$800
Save S$400
About This Course
This program aims to equip learners with the skills to understand and manage their emotions and those of others, fostering better interpersonal relationships and effective influence in professional settings.
What You'll Learn
LO1: Apply understanding of which emotional intelligence dimension to use in order to achieve the desired goal and outcome in one’s working relationship with stakeholders
LO2: Demonstrate empathy by adjusting one’s communication style and using the appropriate knowledge sharing platform in bringing about the desired outcomes
LO3: Interpret the verbal and non-verbal cues from the stakeholders during problem solving sessions, in order to better understand their needs
LO4: Apply effective questioning techniques in order to better understand stakeholders’ responses or issues which have yet to surface
LO5: Adopt appropriate techniques in soliciting viewpoints or opinions from stakeholders in understanding their diverse perspectives
LO6: Engage in open conversations with stakeholders, minimizing misunderstandings through an adoption of effective communication techniques
LO7: Adopt effective listening strategies and the correct communication platform in encouraging open conversations with stakeholders
LO8: Consider the diverse characteristics of stakeholders including their cultural backgrounds when working with them
LO2: Demonstrate empathy by adjusting one’s communication style and using the appropriate knowledge sharing platform in bringing about the desired outcomes
LO3: Interpret the verbal and non-verbal cues from the stakeholders during problem solving sessions, in order to better understand their needs
LO4: Apply effective questioning techniques in order to better understand stakeholders’ responses or issues which have yet to surface
LO5: Adopt appropriate techniques in soliciting viewpoints or opinions from stakeholders in understanding their diverse perspectives
LO6: Engage in open conversations with stakeholders, minimizing misunderstandings through an adoption of effective communication techniques
LO7: Adopt effective listening strategies and the correct communication platform in encouraging open conversations with stakeholders
LO8: Consider the diverse characteristics of stakeholders including their cultural backgrounds when working with them
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating
procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
Course Details
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