Agentic AI & Retrieval-Augmented Generation (RAG): Designing Interactions with Artificial Intelligence
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025054932
S$720
Original: S$2,400
Save S$1,680
About This Course
Discover how Retrieval-Augmented Generation (RAG) and agentic Artificial Intelligence (AI) are revolutionising customer and user experiences.
From chatbots (conversational AI) to intelligent assistants, participants will explore techniques for designing AI-driven interactions that are both context-aware and human-centric. Participants will also gain an understanding of the ethical considerations and reliability testing required for deploying AI solutions in real-world scenarios.
What You'll Learn
At the end of this 2-day course, participants will be able to:
• Understand the fundamentals of Retrieval-Augmented Generation (RAG) and agentic Artificial Intelligence (AI) in Customer Experience (CX)/ User Experience (UX) contexts
• Design conversational flows and user interactions that leverage machine learning insights
• Address ethical, privacy, and bias concerns in AI implementation.
• Evaluate AI-driven user experiences through continuous testing and user feedback.
• Understand the fundamentals of Retrieval-Augmented Generation (RAG) and agentic Artificial Intelligence (AI) in Customer Experience (CX)/ User Experience (UX) contexts
• Design conversational flows and user interactions that leverage machine learning insights
• Address ethical, privacy, and bias concerns in AI implementation.
• Evaluate AI-driven user experiences through continuous testing and user feedback.
Entry Requirements
Nil
Course Details
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