Mastering Exceptional Service Delivery
About This Course
This comprehensive course is designed to equip participants with the essential skills and knowledge to deliver exceptional customer service:
• Customer needs and expectations
• Qualities and characteristics of a Service Professional
• Connecting with the customer
• Build rapport and personalise the service
• Offer options and win-win solutions
• Recognise special requests of customers
• Escalate areas of improvement to the right parties and channel
What You'll Learn
- Understand the types of customers and their needs
- Exhibit behaviours that lead to an exceptional customer service experience
- Escalate areas of improvement to ensure customer satisfaction
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to support and add value to business operation, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience