NSA- Customer Service 101
Training Provider: Centre For Seniors
Course Reference: TGS-2025055143
S$285
About This Course
This course equips senior learners with the essential customer service skills needed to excel in new or step-down employment. The program focuses on communication and customer interaction skills including problem-solving, and strategies for addressing diverse customer needs. Learners will also gain familiarity with modern technology used in customer service roles, preparing them to navigate tools and platforms that enhance customer interactions. By the end of the course, participants will feel confident and ready to apply these skills in real-world settings, positioning themselves for employment in today�s evolving job market.
What You'll Learn
This course is designed for senior learners with the essential skills to excel in customer service roles as a new skill to prepare seniors who are looking for a new job or step-down work. With an emphasis on leveraging life experience, the program covers effective communication, empathetic problem-solving, and strategies for managing diverse customer needs. The course also explores modern technology in customer service.
Entry Requirements
Basic English Proficiency
Course Details
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