Deliver A Professional Go-the-Extra-Mile Security Service
About This Course
Learning outcome 1 (LO1): Learners will be able to describe Service Culture, Professional Customer Service and define the Go-the-Extra-Mile (GEM) concept in the quest to create a positive customer experience.
Learning outcome 2 (LO2): Learners will be able to identify the role, qualities and characteristics of a service professional and to project a professional Image and persona.
Learning Outcome 3 (LO3): Learners will be able to identify the range and types of customers, their needs, choices and expectations in order to deliver positive customer experience.
Learning outcome 4 (LO4): Learners will be able to identify improvements through Feedback and Methods of Escalation to enhance positive customer experience.
Learning outcome 5 (LO5): Learners will be able to know Principles of Effective Communication and to demonstrate Verbal and Non-verbal communication skills effectively when interacting with customers to enhance positive experience.
What You'll Learn
Learning Unit 2 (LU2): Professional Image and Persona in delivering the GEM experience
Learning Unit 3 (LU3): Customers’ Needs and Expectations
Learning Unit 4 (LU4): Feedback and Methods of Escalation
Learning Unit 5 (LU5): Verbal and Non-verbal Communication Skills
Entry Requirements
Minimum Secondary 2 education and able to communicate in English (both written and verbal)