Adapting to Change: Building Resilience in Retail
About This Course
This course helps learners recognize external factors influencing change, understand workplace adjustments, assess personal readiness, apply learning strategies, support change through coaching, navigate diversity, and develop resilience.
What You'll Learn
Navigate evolving job roles, overcome resistance to change, and maintain productivity.
Entry Requirements
Completed secondary education or, in the absence of formal qualifications, demonstrate the ability to comprehend, read, write, and speak English with Numeracy at WSQ Workplace Literacy (WPLN) Level 3.
Learners should have basic proficiency in English (both written and spoken) to understand course materials and communicate effectively in customer service roles.
No prior experience is required. The course is suitable for those new to the customer service industry or those seeking to upgrade their skills.
No specific prior knowledge or skills are required; however, a basic understanding of customer service or retail operations is beneficial