WSQ Business Writing Essentials: From Emails to Meeting Summaries
About This Course
Effective business communication is essential in any professional setting, and this course equips learners with the skills to write professional emails and document meeting discussions accurately. Through a structured learning approach, learners will first master business email writing, ensuring clarity, conciseness, and proper etiquette in professional correspondence. They will learn to structure emails effectively, use appropriate tone and style, and apply grammar and language best practices. The course also covers strategies for handling challenging communications, maintaining email security, and leveraging AI tools to enhance productivity.
Learners will develop meeting minutes documentation expertise by building on these foundational skills. They will explore the importance of accurate minute-taking, from pre-meeting preparation to real-time note-taking and post-meeting follow-ups. Learners will practice organising key discussion points logically and producing clear, actionable minutes. The course also integrates AI-powered tools to streamline note-taking and enhance documentation accuracy.
By the end of the course, learners will confidently write professional emails, document meetings effectively, and enhance workplace communication, collaboration, and productivity.
What You'll Learn
1. Identify key stakeholders in email communication and apply appropriate commu-nication techniques with consideration of the organisational positions to address stakeholder needs and respond effectively to simple queries
2. Prepare meeting minutes that document stakeholder decisions and action items and apply appropriate communication techniques to engage stakeholders for post-meeting actions.
Entry Requirements
• WPLN Level 4
• Minimum of GCE ‘O’ or equivalent; OR
• NITEC/Higher NITEC.
Prerequisite skills and knowledge:
• Familiarity with email and word processing tools
Required years of experience:
• 1–2 years in administrative, operations, or customer service roles
• Experience with email communication, attending meetings, and stakeholder coordination