WSQ Business Report and Technical Writing Skills
About This Course
Effective technical documentation is essential for business communication, decision-making, and operational success. This course equips learners with the skills to create clear, structured, and professional business reports and technical documents that align with industry standards and stakeholder requirements.
The course consists of two learning units.
Learning Unit 1: Foundational Skills in Business and Technical Writing covers the key characteristics of effective documentation, including audience analysis, structured writing, and research techniques. Learners will explore business requirement documentation, understanding how to capture stakeholder needs and present them clearly.
Learning Unit 2: Advanced Techniques in Business and Technical Writing expands on foundational skills by incorporating Generative AI in business solutions. Learners will gather operational requirements, analyse stakeholder inputs, and structure business reports effectively. The unit also covers advanced writing techniques, editing, and proofreading to enhance document quality and professionalism.
By the end of the course, learners should be able to write well-structured business reports that summarise needs analysis, research findings, and recommended solutions, essential for industries requiring precise and impactful documentation for operations and decision-making.
What You'll Learn
1. Describe the key characteristics of effective technical documentation and apply these principles to document business requirements from operational management or other stakeholders.
2. Develop a business report that includes recommended standard industry IT solutions for addressing business needs and requirements
Entry Requirements
• WPLN Level 4
• Minimum of GCE ‘O’ or equivalent; OR
• NITEC/Higher NITEC.
Prerequisite skills and knowledge:
• Familiarity with word processing tools (e.g., MS Word, Google Docs) and basic information sourcing online.
Required years of experience:
• 1–2 years of relevant work experience, ideally in roles involving:
- Administrative support
- Operations or service delivery
- IT helpdesk, technical support, or coordination functions
- Preparing or supporting documentation, reports, or stakeholder communication