Negotiation Mastery and Client Relationship Management
About This Course
The module cultivates essential communication skills for sales professionals, including techniques for building rapport, understanding customer needs, and guiding the sales process. Additionally, the curriculum covers analysing the broader business environment to identify opportunities and challenges, as well as applying a structured six-step approach to successful negotiations. Learners also develop personalized sales plans to align their efforts with customer preferences, while mastering probing, supporting, and closing techniques to enhance sales effectiveness. By addressing these interconnected competencies, the program empowers participants to navigate the complex world of sales and negotiations with confidence and success.
What You'll Learn
• Explore the psychological factors that influence negotiations.
• Cultivate communication skills for successful sales professionals.
• Analyse the business environment to identify opportunities and challenges.
• Apply a six-step approach to successful negotiation.
• Develop a personalized sales plan to guide the sales process.
• Utilize probing, supporting, and closing techniques to enhance sales effectiveness.
Entry Requirements
Age:21 years old and above
Language: Obtained at least Grade C6 in GCE 'O' Level English Language, or
Be able to listen, speak, read and write English at a proficiency level equivalent to WSQ Workplace Literacy (WPLN) Level 5.
Academic:
- At least 3 GCE ‘O’ Level Passes including English Language with C6 pass or Higher Nitec or Equivalent
- Must have basic computer literacy skills