WSQ Leveraging AI to Enhance Service-Led Hospitality
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025055861
S$340
Original: S$680
Save S$340
About This Course
This workshop explores the transformative role of Artificial Intelligence (AI) in the Tourism and Hospitality sector, focusing on how AI services can enhance guest experiences. Participants will gain insights into the fundamentals of AI (including generative AI & Agentic AI), current trends, governance frameworks, and the impact of AI in service. The workshop will also delve into specific AI applications within the Tourism and Hospitality sector, including unmanned stores and AI agents, providing practical examples, case studies as well as hands on experience.
What You'll Learn
Understand the fundamentals of AI and its generative capabilities.
Identify current trends and the landscape of AI in the Tourism and Hospitality sector.
Recognize the importance of governance and ethical considerations in AI applications.
Analyse the impact of AI on consumer behaviour and expectations in the Tourism and Hospitality sector.
Explore practical AI applications, including unmanned stores and AI agents, within the Tourism and Hospitality sector.
Develop strategies for implementing AI services to enhance guest experiences.
Hands on experience with AI technology and interaction with AI avatar.
Identify current trends and the landscape of AI in the Tourism and Hospitality sector.
Recognize the importance of governance and ethical considerations in AI applications.
Analyse the impact of AI on consumer behaviour and expectations in the Tourism and Hospitality sector.
Explore practical AI applications, including unmanned stores and AI agents, within the Tourism and Hospitality sector.
Develop strategies for implementing AI services to enhance guest experiences.
Hands on experience with AI technology and interaction with AI avatar.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
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