Effective Customer-Oriented Communication Techniques (2 Days)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025056520
S$175
Original: S$350
Save S$175
About This Course
LO1: Understand customers’ needs or perspectives
LO2: Collect relevant data to ascertain the customer experience issue
LO3: Understand Organisation Service Policies and Procedures for Response to Customers’ Requests
LO4: Provide Customer with a Positive Customer Experience
LO5: Identify potential customer experience issues to be escalated
LO6: Review customer feedback for potential customer experience improvement opportunities
LO7: Provide suggestion for potential methods to improve customer experience
What You'll Learn
LU1: Contemplate:Identify Customers’ Experience Gaps
LU2: Attend: Provide Positive Customer Experience
LU3: Resolve: Escalate Customers Experience Issue
LU4: Enhance: Improve Future Customer Experience
LU2: Attend: Provide Positive Customer Experience
LU3: Resolve: Escalate Customers Experience Issue
LU4: Enhance: Improve Future Customer Experience
Entry Requirements
Be able to speak, listen, read and write English at not lower than the Workplace Literacy (WPL) Level 4
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from NTUC LEARNINGHUB PTE. LTD.
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Discuss foundation concepts of cybersecurity principles.
• Explain how organizations respond ...