Applied Design Thinking: Digital Transformation of Service, Product, and Process
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025056624
S$1,500
Original: S$3,000
Save S$1,500
About This Course
At the end of the 3-day course, participants will be able to:
• Understand "Digital Interfaces", "Automation", and "Data Analytics" can be applied to process, product, and service design
• Use "App Wireframe", "Robotic Process Automation", and "Instrumentation" to enhance process, product, and service experiences
• Understand how to mobilise "Digital Interfaces", "Automation", and "Data Analytics" within a Design Thinking Project
What You'll Learn
We live in exciting times. Never before has the digital economy promised so much to so many. Covid-19 has further pushed companies over the technology tipping point - and transformed business forever. But what exactly are the elements that make businesses ready to reap the rewards of digitalisation?
The organisations that succeed are able to combine Digital Technology, Data Analytics, and Design Thinking. This course will build capability to use "Digital Interfaces", "Automation", and "Data Analytics", within the Design Thinking Framework, to transform the Processes, Products, and Services of an organisation.
The organisations that succeed are able to combine Digital Technology, Data Analytics, and Design Thinking. This course will build capability to use "Digital Interfaces", "Automation", and "Data Analytics", within the Design Thinking Framework, to transform the Processes, Products, and Services of an organisation.
Entry Requirements
Participants should preferably have basic understanding of design thinking (as per Innovating through Design Thinking programme offered by SMU Academy).
Course Details
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