Applying Smart Tech in a Smart Way: The Right Approach to Digital Transformation
About This Course
This course will describe how to ‘go digital’ the right way, encompassing the formulation of a basic digital strategy and applying technology in the redesigning of key work processes and the rethinking of the day-to-day management and monitoring of services. Participants will recognise how to use technology in an integrative way, rather than an add-on manner. ‘Built-In’ instead of ‘Bolted-On’. By employing these techniques and practices, participants will be able to help their respective organisations move forward in its digital transformation and reach new levels of sustainably high performance, avoiding the digital disaster ‘quick wins’ that would otherwise move the organisation backwards.
What You'll Learn
• Identify key pitfalls in antiquated thinking traits and organisational management practices with respect to technological developments, societal trends and geo-economic realities
• Review the challenges towards digital transformation at the workplace
• Analyse digital transformation failures and identify areas of opportunities
• Practice how to formulate an empathy-driven customer-centric digital transformation plan
• Distinguish new concepts of process design for the digital era where processes are designed to seamlessly flow product or service from customer needs to customer fulfilment using technologies such as Al and RPA, towards improving Customer Experience, Lead Time, Quality and Agility
• Employ technologies such as IoT and data analytics for real time process and user behaviours tracking to improve organisational agility within the rapidly changing business environments and customer preferences
• Discuss the critical importance of employee engagement, human-centricity and change management as vital drivers for digital transformation
Entry Requirements
Professionals, managers and or executives who will either lead or support key improvement, transformation and innovation initiatives in an organisation, including Middle Managers, Innovation Leads, Programme Managers, Transformation Leads, Process Managers, Innovation Practitioners and other key individual contributors. The course is also for professionals who are proactive in nature and wishes to discover new improvement techniques and opportunities for future initiatives.