Customer Service Excellence: Connect with Empathy! (Level 1)

About This Course

This course is designed for both new and existing frontline employees within the hospitality and retail sectors. Judgement is made as the frontline employees interact with internal and external customers. Customers judge the employees based on their personal appearance, job competency, personality and organisation’s core values. Employees are encouraged to strive for excellence in customer service that reflects the organisation image and reputation. Their professional image and persona at the workplace speak volumes about themselves and it will help the organisation to develop and establish a good reputation; enhance brand value; increase customer confidence in the products and services and create a memorable customer experience.