Empathy: DNA of Service Excellence
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025057034
S$500
Original: S$1,000
Save S$500
About This Course
Empathy is defined as the ability to understand and share the feelings of another. It is the ability to put oneself in the shoes of others in a meaningful way. Empathy can be viewed as the cornerstone of Emotional Intelligence (EQ) which is the ability to manage our own emotions as well as the emotions of others.
What You'll Learn
At the end of the 1-day course, participants will be able to:
• Harness their emotions to improve personal productivity, become competent in managing emotions and be sensitised to those of their customers
• Exercise consequential thinking by consciously choosing their thoughts, feelings and actions to build empathetic rapport
• Develop emerging skills and learn quick-wins to everyday service work and relationships that make them emotionally intelligent
• Convey empathy and responsiveness to solidify the emotional connection with customers
• Harness their emotions to improve personal productivity, become competent in managing emotions and be sensitised to those of their customers
• Exercise consequential thinking by consciously choosing their thoughts, feelings and actions to build empathetic rapport
• Develop emerging skills and learn quick-wins to everyday service work and relationships that make them emotionally intelligent
• Convey empathy and responsiveness to solidify the emotional connection with customers
Entry Requirements
-
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from SINGAPORE MANAGEMENT UNIVERSITY
In today's digital-first world, the demand for skilled cybersecurity professionals has never been hi...
This certificate programme is designed for non-technical professionals who want to develop data visu...
The (SCTP) Advanced Certificate in Digital Marketing programme provides a comprehensive and immersiv...