Empathy at Work: Building an Empathic Organisational Culture (for Service Sector) (Synchronous E-Learning)
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025057036
S$1,000
Original: S$2,000
Save S$1,000
About This Course
Research shows that professionals who are empathetic, happy and who perceive the best in situations, combined with low levels of anger and negativity, consistently obtain the highest performance levels. It is hence important within the workplace and business setting for service industry professionals to acquire these empathetic competencies through a structured training programme that provides the practical tools and insights from real-life work case studies on how to influence their customer engagement and build trusting and respectful relationship with their colleagues and stakeholders.
What You'll Learn
At the end of the 2-day course, participants will be able to:
• Harness their emotions to improve personal productivity, become competent in managing emotions and be sensitised to those of their customers
• Exercise consequential thinking by consciously choosing their thoughts, feelings and actions by being empathetic and build rapport
• Develop emerging skills and learn quick-wins for emotional competence in challenging service situations
• Put the human touch back for meaningful action and relationship building
• Convey empathy and responsiveness to address customers’ needs and expectations
• Harness their emotions to improve personal productivity, become competent in managing emotions and be sensitised to those of their customers
• Exercise consequential thinking by consciously choosing their thoughts, feelings and actions by being empathetic and build rapport
• Develop emerging skills and learn quick-wins for emotional competence in challenging service situations
• Put the human touch back for meaningful action and relationship building
• Convey empathy and responsiveness to address customers’ needs and expectations
Entry Requirements
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Course Details
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