Employee Engagement & Change Management: Building an Agile Customer Centric Culture
About This Course
The focus of the workshop is on how managers and leaders create a future workforce that can adapt itself to the world as it changes. At the end of the 2-day course, participants will:
- Determine the most effective way to engage our employees, cope and respond well to change as an individual and motivate others to move with change
- Humanising employees’ innovation readiness to match the needs of customers and to plan the future of work as well as service culture for own organisation
- Foster a culture that places the customer at the heart of the decision- making process
- Recognise and appreciate the organisational change process, and especially in own organisational context
- Formulate strategies based on tools and best practices shared, to guide team members through organisational change
What You'll Learn
- 3-Phase approach to managing change
- Create the Climate for Agile Customer Centric Culture
- Engage & Energise the Organisation & Others
- Implement & Sustain the Change
- Putting All Together into Action
Entry Requirements
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