Project a Positive and Professional Image (Part of SCTP)
Training Provider: Asian Culinary Institute of Singapore
Course Reference: TGS-2025057153
S$112
Original: S$374
Save S$262
About This Course
This course aims to impart customer skills and knowledge tonew and existing staff. They will develop the abilities to create a positive customer experience by establishing customer service standards andimplement corrective actions to improve service delivery gaps.
What You'll Learn
Upon completion of this course, learners will attain knowledge and skills in the following areas:
• Identifying different customer needs and expectations
• Apply methods to exceed customer expectations
• Understand the qualities and characteristics of a service professional
• Apply principles of effective communication
• Apply methods to project a professional image and persona
• Identifying different customer needs and expectations
• Apply methods to exceed customer expectations
• Understand the qualities and characteristics of a service professional
• Apply principles of effective communication
• Apply methods to project a professional image and persona
Entry Requirements
Primary
Course Details
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