Service Design Clinic
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025057226
S$1,000
Original: S$2,000
Save S$1,000
About This Course
At the end of the two-day course, participants will:
- understand the basic yet powerful design thinking techniques whilst incorporating data analysis and visualisation methods
- handle service design related initiatives using design thinking tools as well as data analytics techniques
- formulate business questions as Data Analytics tasks
- select the right tools for data acquisition, data cleaning, data transformation and data analysis
- visualise data and analytics results for decision making to answer business questions
What You'll Learn
This programme will provide participants facing service design challenges with an opportunity to explore customer centric innovative techniques to drive service excellence and productivity at the workplace.
Entry Requirements
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Course Details
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