ITSM for Cybersecurity
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2025057257
S$1,500
Original: S$3,000
Save S$1,500
About This Course
Participants will learn about the range of processes applicable to and relevant to ITSM management including cybersecurity service management; how to troubleshoot security-related incidents, escalating alerts to relevant stakeholders and analyse root causes and implications of incidents; how to determine the IT assets to be procured and to apply the relevant guidelines for proper handling, storage and maintenance, and for managing the phase-in and phase-out of IT assets; how to describe the problem management lifecycle from diagnosis and prioritisation to the identification and implementation of solutions involving security threats, incidents or vulnerabilities.
What You'll Learn
1. Understand the continuum of controls relative to the timeline of a security incident
2. Develop processes relevant for planning and defence establishment phase
3. Processes relevant for Incident & Problem lifecycle Management of security incidents
4. Infrastructure support management functions
· Configuration management
· Change management
· Availability management
· Incident management
· Problem management
· Release and deployment
· Service level management
· Capacity management
· Continuity management
· Security patch management
2. Develop processes relevant for planning and defence establishment phase
3. Processes relevant for Incident & Problem lifecycle Management of security incidents
4. Infrastructure support management functions
· Configuration management
· Change management
· Availability management
· Incident management
· Problem management
· Release and deployment
· Service level management
· Capacity management
· Continuity management
· Security patch management
Entry Requirements
Basic IT knowledge & fundamentals of cybersecurity
Course Details
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