Customer Experience Management
Training Provider: CARETECH168 LLP
Course Reference: TGS-2025057343
S$150
Original: S$300
Save S$150
About This Course
• Learn to leverage organisational resources effectively.
• Develop professional etiquette and communication skills.
• Master feedback escalation aligned with guidelines.
• Improve reflection and suggestion skills for customer interactions.
• Gain knowledge of PDPA compliance for customer service.
• Build strategies to stay updated on organisational resources.
What You'll Learn
LU 1: Optimising Organisational Resources for Multiplatform Customer Engagement
LU 2: Exemplifying Professional Etiquette and Communication Across Platforms
LU 3: Effective Feedback Escalation Across Platforms
LU 4: Identifying Opportunities for Improvement Through Customer Interactions
LU 5: Ensuring Compliance with PDPA in Customer Service Knowledge Management
LU 6: Staying Updated on Organisational Resources for Customer Engagement
LU 2: Exemplifying Professional Etiquette and Communication Across Platforms
LU 3: Effective Feedback Escalation Across Platforms
LU 4: Identifying Opportunities for Improvement Through Customer Interactions
LU 5: Ensuring Compliance with PDPA in Customer Service Knowledge Management
LU 6: Staying Updated on Organisational Resources for Customer Engagement
Entry Requirements
Participants should be able to speak, understand and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from CARETECH168 LLP
Unlock the potential of generative AI in business transformation. This course explores cutting-edge ...
LO1: Comprehend the nature of conflict through Identification of the Signs, Stages and Cause of Conf...
1. Leverage on organisational resources when engaging with customers over various
platform
s
2...