Develop Customer Service Excellence
Training Provider: Asian Culinary Institute of Singapore
Course Reference: TGS-2025057425
S$575
Original: S$1,150
Save S$575
About This Course
This course is designed to equip learners with the skills, strategies, and mindset required to deliver unparalleled customer experiences. Enhance your organization’s customer service standards and cultivate a culture of exceptional customer care with our “Develop Customer Service Excellence” module. In today’s competitive business landscape, outstanding customer
service is a crucial differentiator that can significantly impact customer satisfaction, loyalty, and overall success. This course is ideal for customer service representatives, managers, team leaders, and anyone who interacts with customers on a regular basis. It is suitable for professionals across all industries.
What You'll Learn
At the end of the course, learners will be able to:
• Design a customer-journey map.
• Develop a service operation’s plan to deliver service excellence.
• Evaluate the plan against key performance indicators.
• Implement corrective actions to improve performance.
• Design a customer-journey map.
• Develop a service operation’s plan to deliver service excellence.
• Evaluate the plan against key performance indicators.
• Implement corrective actions to improve performance.
Entry Requirements
Lower Secondary
Course Details
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