Effective Grievance Handling and Conflict Mediation Powered by SHRM
About This Course
LO1: Analyse the nature, causes, and types of employee conflicts, grievances, and disputes in the workplace.
LO2: Apply communication techniques and escalation procedures to address conflicts and grievances effectively.
LO3: Investigate routine and transactional employee disputes using established organisational procedures and evidence-gathering techniques.
LO4: Recommend and implement resolution strategies, including mediation techniques, in alignment with organisational policies to address transactional conflicts.
LO5: Assess ground sentiments to identify emerging issues and opportunities in employee relationships that may affect workplace harmony.
LO6: Document employee conflict cases, resolution processes, and outcomes in accordance with organisational and ethical standards.
What You'll Learn
LU2: Communicating and Escalating Conflict Issues
LU3: Investigating Employee Disputes
LU4: Recommending and Implementing Resolution Strategies
LU5: Monitoring Employee Sentiments and Workplace Relationships
LU6: Documenting Conflict Resolution Processes
Entry Requirements
Learners are assumed to able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5.