Leading Work and Process Improvement for Team Productivity
About This Course
Looking to boost your team leadership and productivity skills?
This is a beginner-to-intermediate level course, designed for aspiring leaders, new managers, and experienced managers who seek to build practical competencies in process improvement and team performance.
The course focuses on aligning work with organisational and customer requirements, applying process improvement tools, and fostering effective teamwork. By mastering techniques such as process mapping, the RACI Matrix, and the ECRS method, learners can identify waste, implement changes, and document outcomes effectively.
Whether you're aiming for your first leadership role or preparing for a career upgrade, this course will help you become a more effective and productive leader in leading a team.
What You'll Learn
1. Understand your role as a manager in driving team productivity and aligning work outcomes with organisational goals and customer expectations
2. Foster a culture of continuous improvement by demonstrating leadership behaviours, accountability, and a growth mindset
3. Apply key productivity concepts, such as value-adding vs non-value-adding work, and the principles of Quality, Cost, Delivery, and Safety (QCDS)
4. Use process improvement tools like TIMWOOD, ECRS method, RACI matrix, etc
5. Manage operational challenges and resistance during process improvement implementation
6. Prepare and present work improvement reports, aligned with organisational requirement
Entry Requirements
- Participants should be able to speak, read, and write English at a basic working level.
- No prior experience in process improvement or team management is required.