CoC in Optimising Workplace Productivity with Generative AI
About This Course
This course is to equip learners with the essential skills to confidently and effectively apply generative AI tools in their daily work.
Through a practical, hands-on approach, learners will gain a strong foundation in how Artificial Intelligence (AI) works and develops the ability to design and refine effective prompts using a structured 5-step framework.
Learners will apply prompting techniques to automate routine tasks, enhance data analysis, generate high-quality content, and improve decision-making. They will explore advanced features such as multimodal prompts (text, image, audio), prompt chaining, and building simple AI assistants tailored to workplace needs. The course also places emphasis on responsible and ethical AI use.
By the end of the course, learners will be able to create a personal AI toolkit and reusable prompt library that can be applied across roles such as marketing, human resource, administration, operations, and customer service. These capabilities will empower them to boost productivity, work more efficiently, and make better-informed decisions—ultimately helping their organisations drive innovation and digital transformation.
What You'll Learn
- Apply AI tools to streamline workflows and maximise workplace productivity
- Develop effective prompts to generate high quality outputs
- Apply prompting techniques for data analysis and presentation development
- Implement advanced prompting strategies for complex tasks
- Configure AI agents to automate repetitive work processes
- Build a personal prompt library and customised productivity toolkit
- Evaluate real-world industry use-cases of Generative AI in action
Entry Requirements
Learners should possess basic IT literacy, including the ability to navigate the internet, and use common productivity tools such as word processors, spreadsheets, and email applications.