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AI-Powered Customer Engagement: From Strategy to Implementation

Training Provider: Temasek Polytechnic
Course Reference: TGS-2025058518
S$234
Original: S$780
Save S$546

About This Course

By the end of this course, participants will be able to:

1. Identify various AI technologies used in customer engagement and describe their key characteristics.
2. Apply design thinking principles to guide the development of AI-powered solutions.
3. Utilize prompt engineering techniques to enhance customer experience.
4. Leverage text and sentiment analytics to refine engagement strategies.
5. Develop a simple AI chatbot prototype to support user interactions.
6. Familiarize themselves with open-source or free AI tools to continue building their skills beyond the course.

Participants will be introduced to open-source or free versions of AI tools, allowing them to continue building their experience and applying their skills beyond the course.

What You'll Learn

The 2-day course on AI-Powered Customer Engagement aims to provide learners with AI a comprehensive introduction to various AI technologies used in customer engagement, exploring their unique characteristics and practical applications.

Participants will learn to apply design thinking principles to create innovative AI-powered solutions tailored to customer needs. Through hands-on exercises, they will develop skills in prompt engineering, text, and sentiment analytics to refine engagement strategies and enhance user experience.

Additionally, participants will be introduced to open-source or free AI tools, enabling them to continue building their experience and applying their skills beyond the course.

Entry Requirements

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Course Details

Duration 14 hours
Language English
Training Commitment Not specified
Total Enrolled 20 students
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Note: To apply for this course, visit or contact the training provider directly.

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