Para Counselling Skills for Working Professionals
About This Course
This course is designed to equip professionals with essential para counselling skills to support individuals facing emotional distress. Whether in HR, healthcare, social services, or community work, participants will gain the confidence to engage in meaningful conversations, offer immediate support, and facilitate appropriate referrals.
Course Overview:
1. Fundamentals of Para Counselling – Understand the role, scope, and limitations of para counsellors, along with ethical considerations and referral processes.
2. Empathy and Rapport Building – Develop active listening and questioning techniques to create a safe space for open communication.
3. Ethical Decision-Making – Learn to uphold confidentiality, manage boundaries, and address ethical dilemmas professionally.
4. Effective Communication Strategies – Apply verbal and non-verbal communication techniques to engage individuals with empathy and clarity.
5. Overcoming Communication Barriers – Identify and manage language, cultural, and environmental challenges to ensure inclusive and effective interactions.
Through practical exercises, case studies, and role-playing scenarios, learners will develop the skills to support individuals compassionately and responsibly. By the end of the course, participants will be empowered to foster a more supportive workplace and community environment, contributing to overall well-being and resilience.
What You'll Learn
The Key Learning Outcomes are:
1. Understanding Para Counselling – Learn the roles, scope, and limitations of para counsellors while developing active listening and questioning techniques. Understand ethical considerations, referral processes, and confidentiality best practices.
2. Building Trust and Empathy – Differentiate between empathy and sympathy, apply rapport-building techniques, and create a safe and supportive space for communication.
3. Ethical Practices in Counselling – Maintain confidentiality, manage professional boundaries, and navigate ethical dilemmas with informed decision-making frameworks.
4. Active Listening & Communication Skills – Apply verbal and non-verbal techniques such as reflective listening, paraphrasing, and body language interpretation to enhance engagement.
5. Overcoming Communication Barriers – Identify and manage cognitive, emotional, and environmental barriers while adapting communication strategies to diverse cultural and linguistic needs.
By the end of this course, learners will gain confidence in providing emotional support, fostering inclusive and ethical conversations, and ensuring individuals receive the right care and referrals when needed.
Entry Requirements
• Able to understand and speak English at a proficiency level equivalent
to the Employment Skills System Workplace Literacy (WPL) Level 4.
• Applicants should ideally possess at least a GCE ‘N’ Level qualification
or its equivalent. However, those with relevant work experience may
also be considered on a case-by-case basis.