Effective evidence-based Interviewing Skills
About This Course
This course is tailored for professionals in the retail sector, aiming to enhance their interviewing skills to improve hiring processes and team dynamics. Targeted at retail supervisors, managers, HR personnel, and front-line staff, the training will equip participants with advanced skills to conduct effective interviews, ensuring compliance with legal and ethical standards. The curriculum will cover different types of interviews, deepen understanding of potential outcomes, and align interview questions and structures with organizational objectives. By advancing from basic questioning to sophisticated active listening and questioning techniques, participants will foster professional and engaging interview environments, ultimately enhancing team morale, customer service, and business performance
What You'll Learn
• Understand and anticipate interview outcomes
• Ensure that interviews are conducted in accordance with legal and ethical guidelines
• Align the interview questions and structure to achieve specific objectives
• Create effective and relevant interview questions
• Apply active listening and effective questioning techniques to conduct professional and engaging interviews
Entry Requirements
• The minimum education requirement is secondary school education, ensuring that all participants have a foundational academic skill set to build upon.
• Those who may not meet the basic literacy requirements for the program will be advised to undertake the WSQ Workplace Literacy (WPL) Program. Referrals to appropriate WPL providers will be made available if necessary.
• In instances where formal qualifications are not held, learners must provide Statements of Attainment (SOAs) or supporting documentation. These documents should demonstrate previous participation in WSQ training programs, or equivalent, or substantiate relevant work experience indicative of the competencies required.