Retail (SF): Customer Relationship Management Operations L3 (SCTP module only)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025060368
S$144
Original: S$480
Save S$336
About This Course
Obtain customer information respectfully and sensitively, using purposeful, systematic and diplomatic questions and engage with customers using a collaborative and person-centered approach by exercising discretion and confidentiality.
What You'll Learn
At the end of the course, participants will be able to learn the following:
LU1 Apply processes to manage customer relationship management programmes
LU2 Apply communication and consultation skills to Identify preferences and needs of customers
LU3 Monitor customer relationship management programmes with customer feedback
LU1 Apply processes to manage customer relationship management programmes
LU2 Apply communication and consultation skills to Identify preferences and needs of customers
LU3 Monitor customer relationship management programmes with customer feedback
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.
Course Details
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