Mastering Connections & Communications
About This Course
On completion of this module, students should be able to handle interpersonal relations at workplace. This includes the ability to cultivate rapport with both guests and colleagues, manage the needs and expectations of guests, skillfully handle negotiations, including conflict resolution and service breakdowns.
Mastering Connections & Communications (HH43001FP) is one of the modules leading to Higher Nitec in Services – Hospitality Operations (Enhanced Curricular Structure).
What You'll Learn
Entry Requirements
3 GCE ‘O’ Grades:
Grade 1 – 7 in English Language
Grade 1 – 7 in 2 other subjects
* To be eligible for selection, applicants must also have sat for Maths (E/A); or
Nitec in Services qualifications; or
Nitec qualifications (Business/Services Skills); or
Workplace Literacy & Numeracy (WPLN) Level 5 in Speaking, Listening, Reading, Writing and Numeracy, and one year relevant work experience; or
Completed four Foundation modules
Applicants who do not meet the above entry requirements will need to complete Foundation modules before taking Core/Specialisation modules.
Entry requirements for Foundation modules:
2 GCE 'O' Level Grades (Grade 1-8) in any two subjects; or
3 GCE 'N' Level Passes (Grade A-D or Grade 1-5) in English and two other subjects; or
Workplace Literacy & Numeracy (WPLN) Level 5 in Speaking and Listening, and Level 4 in Reading and Numeracy