CX Leaders - Metrics, Measurements and ROI (SCTP module only)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025060497
S$330
Original: S$1,100
Save S$770
About This Course
LO1: Determine Organisation's performance through service quality and customer satisfaction data analysis
LO2: Communicate service quality and customer satisfaction findings effectively to relevant stakeholders.
LO3: Implement improvement plans to effectively address service performance gaps to enhance overall service quality.
What You'll Learn
LU1: Service Quality and Customer Satisfaction Analysis
LU2: Communicating Service Quality and Customer Satisfaction Results
LU3: Implementing Service Improvement Plans
LU2: Communicating Service Quality and Customer Satisfaction Results
LU3: Implementing Service Improvement Plans
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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