Office Management Skills for Admin Professionals
About This Course
This course equips administrative professionals with essential skills to effectively engage and manage workplace stakeholders. Participants will learn to interpret stakeholder roles, analyse their impact on organisational functions, and apply practical communication techniques to assess needs and respond to queries professionally. Through a combination of structured instruction and applied practice, learners will also develop coordination strategies to align daily activities with stakeholder expectations. By the end of the course, participants will be better prepared to contribute proactively and confidently to stakeholder engagement and organisational success.
What You'll Learn
LO1: Explain the roles different stakeholders play in the context of administrative and human resource work
LO2: Describe the functions and impact of key stakeholders on the organisation and HR/administrative functions
LO3: Apply communication techniques to assess stakeholder needs and interests
LO4: Respond effectively to stakeholder queries with clarity and professionalism
LO5: Coordinate daily activities with stakeholders to support operational flow
Entry Requirements
Entry Requirements
- 1 year of working experience in any sector; and
- Workplace Literacy and Numeracy (WPLN) 4 or equivalent
*Learners without the right WPLN or equivalent qualifications can be accepted if they have at least 3 years of relevant working experience in HR or HR-related roles, subject to the MR’s approval.